FAQs
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Refer-a-Friend
Referral steps:
To find your referral account information click here!
1) A current loyalty member (Referring Customer) sends a friend (Referred Friend) their referral URL.
2) The Referred Friend clicks the link and inputs their email address into Smile.
3) Once the Referred Friend inputs their email, they'll receive the "Friend" reward in an email as a coupon code.
4) After the Referred Friend has made a purchase, the Referring Customer will receive their reward.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What carrier service do you use?
Cam X Wine exclusively uses UPS as our carrier service.
Packages being directed to FedEx will not be able to reach its destination.
How to select a UPS Store Location
Our partnership with Via.Delivery allows you to select a UPS store during checkout.
This will allow your orders to be delivered and held for 48 hours after delivery at the location you have selected.
The location that has been provided is a location that Via.Delivery has verified will accept wine deliveries.
Please note: Choosing another location outside these recommended locations will not guarantee its success in reaching its destination.
Why hasn't my order shipped?
Due to our high volume of orders, we place all of our orders into a queue. These orders will then receive shipping information once they have reached the beginning of said queue.
If you would like for us to release your order sooner. Please reach our support team with the following information:
- Order Number
- Authorization of release.
Please note:
Requesting your order to be labeled as "ready to ship" does not guarantee your order will be shipped immediately.
Allow 2-3 business days for your request to process and for our team to complete it.
I have received shipping information but have not seen any updates for my order.
Orders that have been given any shipping information have reached the front of the queue but are awaiting pick up from our carrier: UPS.
Once these orders have received tracking data, please allow our carriers to receive your orders.
Once these orders are scanned in, they will be in transit to your location.
We appreciate your patience!
Can I update my address after my order has shipped?
Shipping information can be altered once it has left our warehouse.
Please reach out to our customer service team with a new shipping destination and we will be happy to assist you in updating your address.
Additionally, information changes can also be handled though our carrier service by visiting their site here.
Orders
Below are some of are common questions about orders
I received the wrong item(s).
Orders that have been sent with an error:
Please reach out to our customer service team with photos of the product, packing slip and order number.
If the wine has not been opened, we will gladly re-ship your order right away.
Please be prepared to send back the incorrect items to our distribution center with UPS to our distribution center.
How can I schedule my orders to be delivered on a specific date?
By contacting our customer support team, we will be happy to assist you with labeling your order(s) to be shipped on certain dates.
To do so, simple reach out to:
support@camxwine.com
With the following information:
- Order Number(s).
- State the orders are going to.
- The date in which you wish to ship your order(s).
By providing this information, our team will be able to delegate how long your orders will take in transit to provide the most accurate timeline to achieve your request.
Please allow 2-3 business days for the request to process and for our team to properly schedule your request.
Why does my order say it has been canceled?
Shipping labels that are printed prematurely can be canceled, but the order itself is still pending with us.
New shipping information should be processed once the label has been re-printed and your order has been fulfilled.