Shipping Policy

Updated 10/12/2026

We want to get your favorite wines from our warehouse to your front door as smoothly as possible! Here’s the lowdown on how we handle shipping at CamX Wine. 


IN-STOCK and FUTURE SHIPMENTS 

In-stock shipments: If your order contains all in-stock products, it will be packed and shipped in approximately 2-3 business days. You will receive an email notification once it’s scanned by UPS at pick up and an estimate on when your wine should arrive. If you are concerned about not being home when your wine arrives, WE HIGHLY RECOMMEND USING OUR VIA.DELIVERY OPTION TO HAVE YOUR SHIPMENT SENT TO A LOCAL UPS PICKUP LOCATION.


Future shipments: An order with any future item, including orders with both in-stock and future items will only be available to ship when all of the items are available in the warehouse. Please see the product details on estimated bottle/ship dates. Once future items are at our warehouse we will email you a notification. You must email us at support@camxwines.com or use our website chat to verify that you want your order released and confirm the shipping address. Your order will not ship until you give us the go ahead. If you are concerned about not being home when your wine arrives, WE HIGHLY RECOMMEND USING OUR VIA.DELIVERY OPTION TO HAVE YOUR SHIPMENT SENT TO A LOCAL UPS PICKUP LOCATION.


SUMMER SHIPPING

We know it gets hot out there, and the last thing we want is for your wine to arrive with pushed corks! To prevent this and keep your wine tasting exactly like it should, we hit the pause button on shipping during the hottest months.

How the Summer Hold Works

Once our Summer Shipping period kicks off, we’ll tuck your bottles away in our climate-controlled warehouse automatically. They’ll stay nice and cool until the fall when the weather settles down. PLEASE NOTE: WE DO NOT AUTOMATICALLY SHIP DURING THE SUMMER MONTHS, SEE “I Need My Wine Now!” below to request shipping during the Summer Shipping period.

  • The Dates: Since the weather is a bit unpredictable, the exact start and end dates vary every year. We will notify you in advance of the shipments and allow you to redirect the packages to a local UPS PICKUP LOCATION.

  • The Default: Once summer shipping is active, all orders are automatically placed on hold so you don’t have to worry about a thing.

"I Need My Wine Now!"

Can’t wait until fall? We totally get it. If you’re comfortable taking the risk, we can ship your order during the summer. Reach out to us at support@camxwine.com to initiate summer shipments. Please note, CAM X Wine is not responsible for heat damage for shipments initiated during summer months.

SHIPPING CHARGES

Based on the number of bottles in the order. We reserve the right to change shipping prices at any time.

  • 12-bottles: $19 (minimum charge even if less than 12-bottles are shipped)


SHIPMENT DELAYS

The holiday season and mother nature (extreme temperatures both hot and cold) may cause extreme backlog in the shipping process, and extreme shipping delays beyond our control.


CARRIER TYPE

As of October 12, 2026 CamX Wine uses UPS Ground service exclusively for orders purchased.


A heads-up on addresses: We cannot ship to PO Boxes or FedEx-affiliated locations (such as Walgreens). If a FedEx address is used, the package will be returned to us, and unfortunately, we’ll have to pass along those return and re-shipping fees to you. 


ADULT SIGNATURE REQUIRED

It’s the law. Because your package contains alcohol, an adult (21+) must be present to sign for the delivery. No exceptions.

  • You’ll need to show a valid government ID.

  • The carrier cannot leave the wine on a porch or at a door unattended—no exceptions!

  • Pro-Tip: Keep an eye on your tracking info so you can make sure someone is home to greet the driver.


RE-SHIPPING RETURNED WINE

We get it—life happens! But because wine is a bit more complicated to ship than a pair of socks, returned packages do incur some extra costs.

If a shipment is returned to us due to missed attempts, an incorrect address, or an expired hold, here’s how the fees break down:

Return Shipping (to our warehouse)

  • 1-12-bottles: $19


Re-Ship Shipping

  • 1-12-bottles: $50



POST ORDER CONFIRMATION EDIT REQUESTS

Requests to alter shipping addresses or throttling delivery dates after an order has been confirmed may incur additional charges up to the following:


Ship Address Update: $19/package

In transit delivery delay/hold: $19/package


We are unable to guarantee address updates or in transit holds after 1 delivery attempt has been made by the carrier. In some circumstances you may be able to edit shipping addresses and delivery dates by using the UPS app MyChoice. There may be charges for requests made on the app. Cam X is not responsible for order edits made via the UPS app MyChoice.


REFUNDS

Important Note on Refunds: If a package is returned and you’d prefer a refund instead of re-shipping, we will issue a refund minus the original shipping, the return shipping (which will be the same as the original shipping), and a 20% restocking fee.